Return & Refund Policy

Effective Date: July 2026

At Samriddhi By Suhani, every saree is carefully inspected before it is packed and shipped. As many of our products are handcrafted, slight variations in print, colour, and texture are a natural part of the artistry and make every saree unique.

Your satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we're here to help.

1. Return Eligibility

You may request a return if:

  • You receive a damaged product.
  • You receive a defective product.
  • You receive an incorrect product.
  • The product has a manufacturing defect.

To be eligible for a return:

  • The request must be raised within 7 days of delivery.
  • The saree must be unused, unwashed, unworn, and in its original condition.
  • All original tags, labels, packaging, and accessories must be intact.
  • A valid proof of purchase or order number must be provided.

2. Items Not Eligible for Return

Returns will not be accepted for:

  • Change of mind.
  • Colour variations caused by screen or mobile display settings.
  • Minor irregularities in hand-block printing, weaving, or texture, as these are characteristics of handcrafted products.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products without original packaging or tags.
  • Return requests submitted after 7 days from delivery.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support through the Contact Us page within 7 days of receiving your order.
  2. Share:
    • Your Order Number
    • Photographs of the product
    • Clear images of the issue
    • An unboxing video (recommended for faster resolution)
  3. Our team will review your request within 2–3 business days.
  4. If approved, we will provide further instructions for the return process.

4. Return Shipping

If the return is approved due to:

  • Wrong product shipped,
  • Manufacturing defect, or
  • Product damaged during transit,

Samriddhi By Suhani will bear the return shipping cost.

If a return is requested for any other eligible reason, return shipping charges, if applicable, may be the responsibility of the customer.

5. Refunds

Once the returned product is received and passes our quality inspection:

  • Refunds will be processed to the original payment method used during purchase.
  • Refunds are generally processed within 5–7 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Cash on Delivery (COD) Refunds

For Cash on Delivery orders:

  • Approved refunds will be processed via bank transfer or UPI.
  • Customers may be asked to provide their bank account or UPI details to facilitate the refund.

7. Exchanges

We currently offer exchanges only if:

  • You receive a damaged product.
  • You receive a defective product.
  • You receive an incorrect product.

Exchange requests are subject to stock availability.

If the same product is unavailable, we may offer:

  • A replacement of similar value,
  • Store credit, or
  • A refund, at our discretion.

8. Order Cancellation After Shipment

Orders that have already been shipped cannot be cancelled.

Customers may request a return only if the order qualifies under this Return & Refund Policy.

9. Quality Assurance

Every saree from Samriddhi By Suhani undergoes careful quality checks before dispatch.

Because our products are handcrafted by skilled artisans, slight variations in motifs, block placement, texture, and colour are not defects—they are a hallmark of authentic handmade craftsmanship.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us through the Contact Us page on our website.

We are committed to resolving every genuine concern fairly, promptly, and transparently.

Our Promise

Every saree from Samriddhi By Suhani carries the beauty of handcrafted artistry and the assurance of thoughtful quality. If something isn't right, we'll make every reasonable effort to resolve it with care and integrity.